Turkey: Limitation Periods In Air Transportation In Turkey

[Gunnar Larson]

https://www.mondaq.com/turkey/aviation/1403252/limitation-periods-in-air-transportation-in-turkey?email_access=on



Turkey: Limitation Periods In Air Transportation In Turkey
20 December 2023
by Özgün Önal , Büşra Erman , Bilgenur Muslu and Fatih Yildiz
MGC Legal
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The popularity of air travel brings along certain legal issues. How
passengers should claim their rights in the face of problems such as flight
cancellations, delays, or lost baggage, which mechanisms come into play,
and how these processes are operated are frequently encountered issues in
civil aviation. In this article, we delve into the procedures when the Air
Transport Enterprise violates passenger rights regulations, how to apply to
the Directorate General of Civil Aviation and the legal processes to be
applied in cases taken to the judiciary.

Applications to The Directorate General of Civil Aviation in Case The Air
Carrier Fails to Fulfill its Obligations Under The Regulation
Under passenger rights, passengers may file a complaint to the Directorate
General of Civil Aviation. A draft instruction regulating the procedures
and principles of the applications to be made in this regard has been
published. According to this draft, the passenger must submit the
applications in person or by their authorized representative to the air
transport operator and the Directorate General of Civil Aviation within six
months from the flight date.

Applications for denied boarding, flight delay, flight cancellation, and
assignment to a lower/upper class shall first be addressed to the air
transport operator operating the flight subject to the complaint. If the
air operator fails to provide an adequate response to the complaint, fails
to obtain results from the complaint, or fails to respond to the complaint
within ten days, the application shall be directed to the Directorate
General of Civil Aviation.
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