<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><br>Incidents: 140126-043015 140127-126735 140127-132061 140128-041612 140128-126181 140202-010643 140202-009907<br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span>I have discovered this article, showing that Yahoo staff like to play games with customers, trying to dissuade them from re-activating old accounts. But my issue, today, is far stronger: I did not allow an account to become 'old' and 'unused': My account (jamesdbell8@yahoo.com) was quite
literally taken from me, one week ago while I was trying to use it daily, even hourly. (I am now using a new account, 'jamesdbell9@yahoo.com', to communicate with you.<br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span> Do not try to convince me that you have 'lost' my data. That's not possible. No doubt Yahoo has backups of backups of backups. The data IS, indeed, 'there', somewhere. And if it's not 'there', it's in the NSA where you illegally sent it as it was being generated. Maybe you don't want to take the time and trouble to access it and restore it to my use, but that merely shows how callous, rude, and malicious your staff really is! Fix the problem immediately so I am only temporarily damaged, not permanently damaged.</span></div><div style="color: rgb(0, 0, 0);
font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span> Jim Bell<br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span><br></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> jim bell <jamesdbell9@yahoo.com><br> <b><span style="font-weight: bold;">To:</span></b> Yahoo Customer Care <customercare-en@cc.yahoo-inc.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Sunday, February 2, 2014
1:05 PM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: My contacts have been deleted [Incident: 140202-009907]<br> </font> </div> <div class="y_msg_container"><br><div id="yiv9851953120"><div><div style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;">Incidents: 140126-043015 140127-126735 140127-132061 140128-041612 140128-126181 140202-010643<br clear="none"><br clear="none">I am talking about restoring both my contacts and my emails in account 'jamesdbell8@yahoo.com', NOT 'jamesdbell9@yahoo.com . I have gotten some (effectively) rude and certainly unhelpful emails from Yahoo staff claiming that my account is supposed to be deleted soon. I have repeatedly challenged your staff's original assertion that the account was stopped due to 'abuse'. Due to recent public news reports, it appears that millions of
Yahoo email accounts were 'hacked', or at least were attempted to be 'hacked'. You staff has, negligently and rudely, never acknowledge the existence of this 'hacking' in regard to my own email account.
Effectively, you blamed me for something that (maybe) somebody else did. I believe that your software reacted very badly to whatever malicious attempts were made against my email: I think your system has effectively deleted my account ONLY due to your own mistakes, not specifically the actions of some 'hackers'. <br clear="none"> You need to EXPLAIN what has actually happened, why it had the effect on my email account that it did, apologize, and then immediately restore the account (including all emails and address book entries) to me. And, you must do so IMMEDIATELY.<br clear="none"> Jim Bell<br clear="none"><div><span><br clear="none"></span></div><div><br clear="none"></div> <div class="yiv9851953120yqt4316846251" id="yiv9851953120yqt43107"><div style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div style="font-family:HelveticaNeue, Helvetica Neue,
Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial">
<b><span style="font-weight:bold;">From:</span></b> Yahoo Customer Care <customercare-en@cc.yahoo-inc.com><br clear="none"> <b><span style="font-weight:bold;">To:</span></b> jamesdbell9@yahoo.com <br clear="none"> <b><span style="font-weight:bold;">Sent:</span></b> Sunday, February 2, 2014 12:31 PM<br clear="none"> <b><span style="font-weight:bold;">Subject:</span></b> My contacts have been deleted [Incident: 140202-009907]<br clear="none"> </font> </div> <div class="yiv9851953120y_msg_container"><br clear="none"><div id="yiv9851953120">
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</div></div></div></div></div></div></div><div class="yiv9851953120yqt4316846251" id="yiv9851953120yqt75737"><title>My contacts have been deleted</title><div><div>
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Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.<br clear="none"><br clear="none"><br clear="none">
<table border="0" cellpadding="2" cellspacing="0" width="100%"><tbody><tr><td colspan="2" rowspan="1" class="yiv9851953120header" bgcolor="#E0E0E0"><b> Subject</b></td></tr><tr><td colspan="2" rowspan="1" class="yiv9851953120text">My contacts have been deleted</td></tr><tr><td colspan="2" rowspan="1"> </td></tr><tr><td colspan="2" rowspan="1" class="yiv9851953120header" bgcolor="#E0E0E0"><b> Discussion Thread</b></td></tr><tr><td colspan="1" rowspan="1" class="yiv9851953120text" bgcolor="#C6D3BA"><b> Response Via Email (Curtis)</b></td><td colspan="1" rowspan="1" class="yiv9851953120text" align="right" bgcolor="#C6D3BA">02/02/2014 12:31 PM</td></tr><tr><td colspan="2" rowspan="1" class="yiv9851953120text"><div>
<div><span style="font-family:times new roman;font-size:12px;">Hello Jim,</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div><span style="font-family:times new roman;font-size:12px;">Thank you for contacting Yahoo Mail.</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div><span style="font-family:times new roman;font-size:12px;">I went to restore your contacts, and the only files I could restore from only contained the same contacts you have in your Address Book already. No action was taken.</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div><span style="font-family:times new roman;font-size:12px;">I tried every option to restore your missing Yahoo Contacts, but unfortunately, I wasn’t able to get them back for you. The good news is that you can keep this from happening again by making the occasional backup copy of your contacts. Here’s how to export them as a CSV file.</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div style="margin:15px 0px 8px 0px;"><span style="font-family:times new roman;font-size:12px;">Exporting your Yahoo Contacts as a Comma Separated Value (CSV) file</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<ol><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">Sign in to your </span><a rel="nofollow" shape="rect" dir="ltr" title="Click to follow link http://address.yahoo.com" target="_blank" href="http://address.yahoo.com/" style="color:#0066CC;"><span style="font-family:times new roman;font-size:12px;">Yahoo Contacts page</span></a><span style="font-family:times new roman;font-size:12px;">.</span></div>
</li><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">Select <span style="font-weight:bold;">Actions</span> | <span style="font-weight:bold;">Export All</span>.</span></div>
</li><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">Select the <span style="font-weight:bold;">Export Now</span> button that corresponds to the application you would like to export to.</span></div>
<ul><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">If you're not sure, click <span style="font-weight:bold;">Yahoo CSV</span>. This file type can be easily imported into Yahoo Contacts.</span></div>
</li></ul>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
</li></ol>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div><span style="font-family:times new roman;font-size:12px;"><span style="font-weight:bold;">All of your Yahoo Contacts are now saved in a CSV file on your computer</span>, which is readable by Yahoo Contacts and programs like Microsoft Excel.</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<ul><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">To make it easier to find this CSV file in the future, <span style="font-weight:bold;">we recommend moving it to a folder on your computer that you'll remember, or writing down its location</span>.</span></div>
</li><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">You can make changes to the data in the file if you wish, as long as you don't change the field names in the first row of the file (changing these field names will make the file unreadable by Yahoo Contacts).</span></div>
</li></ul>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div style="margin:15px 0px 8px 0px;"><span style="font-family:times new roman;font-size:12px;">Need help with something else?</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<ul><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">Learn </span><a rel="nofollow" shape="rect" dir="ltr" title="Click to follow link http://help.yahoo.com/kb/index?page=content&id=SLN2552" target="_blank" href="http://help.yahoo.com/kb/index?page=content&id=SLN2552" style="color:#0066CC;"><span style="font-family:times new roman;font-size:12px;">how to request restoration of email or instant messages</span></a><span style="font-family:times new roman;font-size:12px;">.</span></div>
</li><li style="margin:0px 0px 0px 0px;">
<div><span style="font-family:times new roman;font-size:12px;">If you have any other concerns that you need to contact Yahoo for, please submit another inquiry through our </span><a rel="nofollow" shape="rect" dir="ltr" title="Click to follow link https://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact" target="_blank" href="https://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact" style="color:#0066CC;"><span style="font-family:times new roman;font-size:12px;">Yahoo Contacts help form</span></a><span style="font-family:times new roman;font-size:12px;">.</span></div>
</li></ul>
<div><span style="font-family:times new roman;font-size:12px;">Thank you again for contacting Yahoo Mail.</span></div>
<div><span style="font-family:times new roman;font-size:12px;"> </span></div>
<div><span style="font-family:times new roman;font-size:12px;">Regards,</span></div>
<div><span style="font-family:times new roman;font-size:12px;">Curtis</span></div>
<div><span style="font-family:times new roman;font-size:12px;">Yahoo Customer Care</span></div>
</div>
</td></tr><tr><td colspan="1" rowspan="1" class="yiv9851953120text" bgcolor="#CACAB5"><b> Auto-Response</b></td><td colspan="1" rowspan="1" class="yiv9851953120text" align="right" bgcolor="#CACAB5">02/02/2014 03:18 AM</td></tr><tr><td colspan="2" rowspan="1" class="yiv9851953120text"><div><div><span>This is an </span><span style="font-weight:bold;">automated message </span><span>acknowledging your recent submission for help to Yahoo Customer Care. </span></div><div> </div><div><span>Please do not reply to this automated message as replies will not been seen or answered by a Yahoo Customer Care representative. </span></div><div> </div><div><span style="font-weight:bold;">• If you reported abuse</span><span style="font-size:12px;">, we will investigate and take action where appropriate, and may be contacted if additional information is required to complete our investigation. We appreciate your efforts to make our community
better.</span></div><div> </div><div><span style="font-weight:bold;">• If you are submitting a
request for assistance, or asking a question</span><span style="font-size:12px;">, a representative will respond as soon as possible. </span></div><div> </div><div><span style="font-weight:bold;">Your Incident ID is</span><span style="font-size:12px;">: 140202-009907</span></div><div> </div><div><span style="font-size:12px;">Sincerely,</span></div><div><span>The Yahoo Customer Care Team</span></div></div><br clear="none">
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We will assume your issue has been resolved if we do not hear from you within 72 hours.<br clear="none"><br clear="none">Thank you for allowing us to be of service to you.<br clear="none"><br clear="none">[---001:002237:33423---]
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